Frequently Asked Questions

A standard residential installation (4-8 cameras) typically takes 1-2 days. Commercial installations vary based on size and complexity, ranging from 2-5 days. We'll provide a specific timeline during your free consultation.

Yes! We provide free, no-obligation site surveys for all potential clients. Our technicians will assess your property, discuss your security needs, and provide a detailed quote with camera placement recommendations.

We offer both wired and wireless solutions. For wired installations, we use cable trunking or concealed wiring to minimize visual impact. We'll discuss the best approach for your property during the site survey.

CCTV systems work without internet for local recording and viewing. However, internet is required for remote viewing via smartphone apps. We recommend a minimum of 10Mbps upload speed for optimal remote access.

Hikvision is the world's leading CCTV manufacturer, offering exceptional image quality, advanced AI features, and reliable performance at competitive prices. As authorized partners, we provide full warranty support and access to the latest technology.

IP cameras offer higher resolution (up to 4K+), digital zoom, and advanced features like AI detection. Analog cameras are more budget-friendly but limited to lower resolutions. We'll recommend the best option based on your needs and budget.

Storage duration depends on your NVR/DVR capacity, number of cameras, and recording settings. Typically, systems store 2-4 weeks of footage. We can customize storage to meet your specific requirements, including cloud backup options.

Yes! All our systems include free mobile app access (Hik-Connect) for iOS and Android. You can view live footage, playback recordings, receive motion alerts, and control PTZ cameras from anywhere in the world.

Costs vary based on the number of cameras, resolution, and features required. A basic 4-camera residential system starts from around R8,000-R15,000 including installation. Commercial systems are quoted based on specific requirements. Contact us for a free quote.

Yes, we offer flexible payment options for larger installations. We can discuss payment plans during your consultation to find a solution that works for your budget.

Our standard systems have no monthly fees - you own the equipment outright. Optional services like cloud storage, professional monitoring, or extended warranties may have monthly costs, which we'll clearly explain upfront.

Our quotes include all equipment, professional installation, cable/accessories, system configuration, mobile app setup, and basic training. We provide itemized quotes with no hidden costs.

All Hikvision equipment comes with a 2-year manufacturer warranty. We also provide a 1-year workmanship warranty on installation. Extended warranties are available for additional peace of mind.

Yes, we offer annual maintenance packages including system health checks, firmware updates, camera cleaning, and priority support. Regular maintenance ensures optimal performance and extends system lifespan.

We provide ongoing technical support for all our clients. For urgent issues, we offer 24/7 emergency support. Most problems can be resolved remotely, but we'll dispatch a technician if needed.

Absolutely! We can upgrade cameras, add additional units, expand storage, or replace outdated equipment. We'll assess your current system and recommend cost-effective upgrade options.

We provide network security assessments, firewall configuration, VPN setup, secure remote access solutions, and cybersecurity consulting. Our IT security services complement our physical security offerings for comprehensive protection.

Yes, we offer complete network security solutions including firewall implementation, intrusion detection, secure Wi-Fi setup, and network monitoring. We'll assess your current infrastructure and recommend appropriate security measures.